Verify the Shared Mailbox is updating. If it is updating correctly, you do not need to create a new Outlook profile.The parties agree that the copies of the Sub-processor agreements that must be provided by Polymail Inc. Right click on key name: 0102663e and select Delete.Ĭlose Registry Editor and restart Outlook. Locate this key in the profile where the parent key is just above the GroupStore as shown below. In Registry Editor choose Edit, Find, and search for registry key name: 0102663e Locate the Outlook Profile name of the profile that the shared mailbox is not updating and select it. Navigate to this registry path: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles Right click the Windows Start button, select Run, type Regedit, and then press the Enter key. For more information about how to back up and restore the registry, go to How to back up and restore the registry in Windows. Then, you can restore the registry if a problem occurs. For added protection, back up the registry before you modify it. Please make sure that you follow these steps carefully. However, serious problems might occur if you modify the registry incorrectly. Important: The following steps show you how to modify the registry. This new occurrence is also referenced in the Service Health Dashboard as EX405904.Ī change was added in the August 9, 2022 builds for Outlook Desktop to ensure the fix is already included for first start when updating to Version 2202 for Semi-Annual Enterprise Channel: Version 2202 (Build 14931.20660) The change will prevent new occurrences but does not retroactively fixed broken profiles. There is not an automated way to detect the profile is in a corrupt state.Ī change was made to the service on Jto address the issue. The symptoms listed above are the indication that you are affected by the issue. This issue started with Version 2202 (Build 14931.20604) first released to Semi Annual Channel July 12, 2022. Online Archive not displaying the expected folders or showing data from the primary mailbox instead when accessing the Online Archive folders. When attempting to select a shared Calendar, you receive the error, "The set of folders cannot be opened" and the Calendar isn't selected. You do not have the permission to send the message on behalf of the specified user." You may receive non-delivery reports (NDRs), including when responding to a meeting invite. You may encounter any of the symptoms individually or in combination with the other symptoms. You will see these errors in the Sync Issue Synchronization Log:Īdditional symptoms have been attributed to this issue. In addition, you can confirm this is the issue by looking at the Sync Issues folder of the primary Exchange account in the Outlook profile. Shared mailboxes stop updating automatically. The shared mailbox status in the bottom bar in Outlook Desktop will show “Updating this folder”.
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